Accenture service now

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In addition, we are bringing more ServiceNow experiences to common digital worker destinations, like Microsoft Teams. Accenture uses the ServiceNow platform for digital service delivery across the enterprise. Driven by Accenture business strategy and active collaboration with ServiceNow on its product road map, our global IT organization has charted a course for even more product and feature use over time.

ServiceNow brings together process, technology and data to drive innovative business outcomes and numerous benefits to the business today and into the future:. Accenture equips our people with a mobile app to manage support requests. Accenture developed a digital, automated billing production solution.

Skip to main content Skip to footer. Accenture furthers our platform-centric strategy by leveraging ServiceNow to move to a business service-based IT operating model. Call for Change. Call for change. When tech meets human ingenuity. Examples: We are unifying end-to-end life cycle management of 4. We improve IT operations and management by discovering servers, networks and platform configuration items dynamically and tapping into event management to gain operational insights into application and service health.

We empower internal client teams with a self-service automated billing solution to generate and validate documents with the click of a button, reducing time by 99 percent while also improving accuracy. We built an India vaccine management solution in a matter of days, powered by the ServiceNow Now platform, and made it available to over , employees and contractors.

Employee experience enhancement We are even extending ServiceNow to enhance the employee experience. Examples include: Accenture Support. This eliminates the guessing game of which site to visit for help and allows Accenture people to request and process service requests anytime, anywhere through their computer, mobile device or tablet.

Benefits services. We scaled and enriched our service portal capabilities by packaging disparate, cross-organizational processes—all which employees require at various points in their career—and presented them to the employee as seamless and intuitive services, regardless of system of record. International travel. He can be reached at mharanas thechannelcompany. Intel Corporation Juniper Networks, Inc.

Share this. Mark Haranas Mark Haranas is an assistant news editor and longtime journalist now covering cloud, multicloud, software, SaaS and channel partners at CRN. TO TOP. Apply For Tech Elite. Partner Program Guide - Apply Now. Women of the Channel - Apply Now. Sponsored Post.

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Conduent conference interview	Several years ago, we recognized the need for platform change in our service management tools and capabilities and selected ServiceNow for IT service management ITSM. Browse Subscribe Latest Issue. Accenture developed a digital, automated accenrure production solution. Google Cloud plans to increase its market share by having accenture service now most open cloud platform in the world, the best cloud cybersecurity portfolio, and driving sales through a partner-centric go-to-market strategy with a percent partner attach rate, Servjce Cloud CEO Thomas Kurian told CRN this year. Other integrated employee experiences. We continue to look at integrating other employee experiences, such as device replacement, to smoothly connect end-to-end activities. Looking through a new lens is producing innovative results and inviting IT to lead the disruption in the enterprise by inspiring and nwo new approaches.
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Ismail Amla, chief growth officer at Capita, reveals how he envisions the post-pandemic future of the workplace. This allowed for modernisation of enterprise service management and IT capabilities, using ServiceNow to power the digital transformations end-to-end. Additionally, using the Now Platform, AFS will work with the VA to automate its manual workflows and introduce applied intelligence AI and machine learning capabilities, allowing the VA workforce to focus on more complex tasks that serve veterans.

A recent study from NTT showed that the majority of organisations worldwide are prioritising employee engagement, which is key to keeping the workforce engaged.

As demonstrated in the case of the VA, the leveraging of applied intelligence and machine learning will go a long way in ensuring that employees have more free time to complete other tasks for customers, which should improve workforce morale as well as business overall. It will be interesting to see how the business group evolves its services and technology over the next few years. Companies that leverage these offerings cannot afford to become complacent, and will need to keep their finger on the pulse when it comes to customer satisfaction and behaviour.

As soon as customers find a more immersive experience being offered that suits their routines, they are not likely to stay loyal. The role of the CTO is often all-encompassing when it comes to digital transformation. Simon Wakeman explains how they can achieve success. Skip to content. Accenture and ServiceNow partner to launch business group.

Accenture equips our people with a mobile app to manage support requests. Accenture developed a digital, automated billing production solution.

Skip to main content Skip to footer. Accenture furthers our platform-centric strategy by leveraging ServiceNow to move to a business service-based IT operating model. Call for Change. Call for change. When tech meets human ingenuity. Examples: We are unifying end-to-end life cycle management of 4.

We improve IT operations and management by discovering servers, networks and platform configuration items dynamically and tapping into event management to gain operational insights into application and service health. We empower internal client teams with a self-service automated billing solution to generate and validate documents with the click of a button, reducing time by 99 percent while also improving accuracy.

We built an India vaccine management solution in a matter of days, powered by the ServiceNow Now platform, and made it available to over , employees and contractors. Employee experience enhancement We are even extending ServiceNow to enhance the employee experience. Examples include: Accenture Support. This eliminates the guessing game of which site to visit for help and allows Accenture people to request and process service requests anytime, anywhere through their computer, mobile device or tablet.

Benefits services. We scaled and enriched our service portal capabilities by packaging disparate, cross-organizational processes—all which employees require at various points in their career—and presented them to the employee as seamless and intuitive services, regardless of system of record. International travel. Our global IT team also created a one-stop-shop for managing and uncomplicating international travel, with immigration and tax implications, through our People Mobility Gateway on Accenture Support.

View Transcript. A valuable difference. ServiceNow brings together process, technology and data to drive innovative business outcomes and numerous benefits to the business today and into the future: Reduced IT help desk resolution and handling time Optimized cost to serve through platform consolidation Decreased operational and software costs Quick and frequent upgrades Increased employee engagement Improved speed and accuracy through automation Enhanced sensitive data management and security Reduced process inquiries for leave of absence Improved investment decisions aligned with business strategy and service cost.